Terms & Conditions

Flowers and Balloons are committed to protecting your privacy and this statement sets out how we store and use information relating to you.

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website you agree to be bound by these Terms and Conditions. Flowers and Balloons may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of New Zealand. Any legal action arising out of its use shall be brought and enforced under the laws of New Zealand. By using this site, you agree to submit to the jurisdiction of the courts of New Zealand and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of New Zealand.

Please call us to discuss any queries or concerns you may have in relation to the flowers you have sent or received.

We strongly suggest that you only organise your gift to be delivered on a day which you know the recipient will be present. We do not accept responsibility for the loss or damage of your order once delivered to the address supplied.

Note: All refunds for orders placed online, over the telephone or in store are credited back in the original method paid.


Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted


Our products and services attract a Goods and Services Tax (GST) of 15%. All prices advertised are inclusive of GST.


All prices on bunches.com.au are listed in New Zealand Dollars dollars (NZD).


Substitutions may be necessary to ensure your gift is delivered on the date and by the time requested. However, we endeavour to construct the design as close as possible to the image displayed which you have chosen.

Flowers are seasonal and there may be circumstances where the type of flower displayed may not be available in these rare circumstances we will need to substitute a flower of similar colour and or shape.

Where a design is shown as one type of flower for example a bouquet of roses then we will not substitute another type of flower. If in the rare circumstance we are not able to supply roses or the flower in question we will always contact you to discuss another alternative.


Should you need to cancel your order, please contact us as soon as possible as we are unable to cancel orders that are already prepared and are with our courier for delivery.